Knowledgebase

Articles

 Can't pay with PayPal?

If you cannot pay with PayPal because it asks that you add a credit card, you can make a one-time...

 Changing your billing term from monthly to quarterly or annual billing

We're glad you enjoy our service and want to increase the term length. Not only does this ensure...

 How do I cancel my service?

We no longer manually process cancellations, unless it is within 7 days for a refund. To cancel...

 How do I receive a refund?

Most of our plans qualify for a refund, within 7 days of purchase.You must create a ticket in the...

 Why are there $1 charges on my credit card?

These are pending pre-authorization charges that are used to see if your card can be used before...

 Why can't I add/deposit funds?

If you do not have an active order then you will need to contact support to generate the deposit...

 Why is my order pending manual review?

When your order is awaiting manual review, it means a human agent is taking a look at your order....