Please understand that:
- We are not required to unsuspend you, so your chances of unsuspension are better if you cooperate.
- We do not provide refunds in terms of suspensions.
- There's a $25 suspension fee that may apply to your suspension.
To be considered for a quick unsuspended, please create a ticket with the following information:
- State if you are willing to pay the $25 suspension fee.
- State what you were running on your VPS that may have caused the suspension.
- Give us access/permission to access your VPS to see if malware was running on your VPS.
- Do not threaten a payment dispute: this will only result in a suspension until payment issue is resolved.
- State you understand the portion of the terms you broke / it will not happen again.
Thank you for understanding.