My VPS is suspended!

If you are suspended, chances are that you broke our terms of service. So before making a ticket, please first review our terms of service to understand why you could have been suspended. In some cases, you will have been suspended for bandwidth overusage or forgetting to pay your bill, in which case it can be resolved by paying your bill, waiting until your bandwidth resets, or purchasing additional bandwidth by creating a ticket and asking to be invoice.

Please understand that:
  • We are not required to unsuspend you, so your chances of unsuspension are better if you cooperate.
  • We do not provide refunds in terms of suspensions.
  • There's a $25 suspension fee that may apply to your suspension.

To be considered for a quick unsuspended, please create a ticket with the following information:
  • State if you are willing to pay the $25 suspension fee.
  • State what you were running on your VPS that may have caused the suspension.
  • Give us access/permission to access your VPS to see if malware was running on your VPS.
  • Do not threaten a payment dispute: this will only result in a suspension until payment issue is resolved.
  • State you understand the portion of the terms you broke / it will not happen again.

Thank you for understanding.
  • 558 Users Found This Useful
Was this answer helpful?

Related Articles

Windows stuck/frozen on loading screen

Sometimes Windows will not boot properly. In most common cases, it will freeze on the Windows...

How do I change my IP or location?

You may not change your location or IP yourself. To change your IP or location, a support agent...

How to Upgrade?

If you are trying to upgrade your plan and do not know how then please follow the guide below:1)...

My VPS is down!

Service Unavailable?Chances are that there is an open network issue explaining any problems we...

Pending Order / Backorder

Most plans will be delivered within 5 minutes. However, they may remain in "pending" status until...