Knowledgebase

If you're noticing that your server is rebooting every day or every few hours then you need to...

To properly diagnose a connection issue, we need to see where the connection is dropping or...

If you are attempting to reach a website or another server, and that website or server refuses...

If you're having issues accessing your service while living in China then it could be that your...

Just go to the "View Details" section of your Service, and then scroll down, you will see that...

If you receive error 1006, please navigate to the product page for any notices.

You may not change your location or IP yourself. To change your IP or location, a support agent...

If you are trying to upgrade your plan and do not know how then please follow the guide below:1)...

We've noticed an uptick in customers having issues with the default time server so we made this...

We have temporarily disabled our Windows 2016 template for KVM servers until we have a new...

Service Unavailable?Chances are that there is an open network issue explaining any problems we...

If you are suspended, chances are that you broke our terms of service. So before making a ticket,...

Please keep in mind that we're providing you a VPS. If what you run on it does not work, chances...

Most plans will be delivered within 5 minutes. However, they may remain in "pending" status until...

If you purchased a proxy from us, make sure you use root as the username and 1080 as the port....

If you are seeing an error window with the following message: "Remote Desktop Connection cannot...

There are multiple reasons for your service being inaccessible. Please review these common...

If you cannot connect to your server with Remote Desktop, chances are, it's not fully set up yet....

Sometimes the IP block you are on is not geolocated to the proper location, since we lease blocks...

If you have not set a password through VNC then please check out our article that deals with the...

If the Windows Update on your Windows 2016 server is not proceeding and is stuck (generally...

Sometimes Windows will not boot properly. In most common cases, it will freeze on the Windows...